Hatsune Miku “Magical Mirai 2025” Important Notices

*Updated Thursday, Mar. 6th (Thu.), 2025. Information will be updated accordingly.
Please understand that there may be changes without prior notices.

*There are differences between the SENDAI, OSAKA and TOKYO notices. Please read carefully.

PLEASE READ

Regarding "Identification Verification" for Concert Tickets

At all venues, we will conduct an "identification verification" randomly upon entry to the concert.
Registration of personal information is required at ticket purchase.
When purchasing multiple tickets, registration of the personal information of each individual ticket holder is required.
Please note and understand the above when applying for tickets and visiting the venue.

For "Identification Verification", we will check and compare the names of the purchaser on the ticket and on identification documents.
If we are unable to confirm that the attendant is the purchaser, they may be refused entry into the venue.

*During identification verification, the following identification documents will be required.

Regarding Identification Documents

  • Passport

* Please note that copies and photos will not be accepted.

Regarding entry into the venue

Please make sure your ticket is issued before coming to the venue.

* Refer to the ticket application result email for the method of ticket issuing.

* Please take caution, as stores that are able to issue your ticket around the venue are expected to be crowded, and you may not make it in time for the show as a result.

For people who have purchased 2 tickets, please come to the venue with both the purchaser and the accompanying attendee present.

Make sure to bring the specified "Identification Document".

Please come to the venue with enough time to spare.

Inquiry about tickets

(English only)

  • * Please note that it may take a while for the ticket office to reply.
  • * Please refrain from making inquiries about the content of the event.

Common Terms

Basic Information

  • Please note that we do not grant refunds for any personal reasons. We will refund in the case of cancellation, postponement, or change of the event content.
  • Transportation fees to the venue and accommodation fees are to be borne by the attendant.
  • The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
  • Do not hold or announce any individual events at the venue.
    Please also understand that we are requested by the venue to make sure that areas around the venue and the pathways towards stations are not blocked. We kindly ask for your cooperation.
  • To avoid accidents and confusion, and to ensure smooth entrance for all people, please follow the instructions from the staff. If you do not follow staff instructions or the rules, you may be refused entry to the venue or the event may be cancelled. The ticket is non-refundable in this case.
  • Reproduction, diversion, distribution of images/videos from this website is prohibited.
  • To avoid confusion and incidents, please do not hold any fan events relating to "Magical Mirai 2025" and Piapro characters including "Hatsune Miku" on the same day and venue of the event. (Including gatherings and events)
  • Please refrain from making inquiries to the event facility.
  • The content of the "Important Notices" are the rules for this event. Regarding actions not mentioned, if the actions will cause trouble to other participants or if the event staff finds the actions inappropriate, you may be approached by the staff. We ask for your cooperation.
  • Please confirm the Hatsune Miku "Magical Mirai 2025" Official Website before arriving at the venue.
    https://magicalmirai.com/2025/index_en.html

Wheelchair Access

Attendees in wheelchairs will be guided to wheelchair spaces. Anybody who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket please contact below at least one week prior to the show.

SENDAI venue

GIP

https://www.gip-web.co.jp/t/info (Weekdays 10:00-18:30)

GIP Official Website

OSAKA venue

YUMEBANCHI

06-6341-3525 (Weekdays: 12:00-17:00/ Weekends are not available)

*There might be a possibility of closing the customer support earlier

YUMEBANCHI Official Website

TOKYO venue

SOGO TOKYO

03-3405-9999 (Monday-Saturday 12:00-13:00/ 16:00-19:00, *Excluding Sundays and public holidays)

SOGO TOKYO Official Website