Basic Information
- Entry into the live show requires a "live show ticket," and entry into the exhibition requires an "exhibition ticket." A "live show ticket" does not grant entry to the exhibition, and an "exhibition ticket" does not grant entry into the live concert.
- Please note that we do not grant refunds for any personal reasons. Refunds may be granted in cases where the event/show is cancelled due to inevitable reasons.
- Transportation fees to the venue and accommodation fees are to be borne by the attendant.
- The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
- Do not hold or announce any individual events at the venue.
- Please also understand that we are requested by the venue to make sure that areas around the venue and the pathways towards stations are not blocked. We kindly ask for your cooperation.
- To avoid accidents and confusion, and to ensure smooth entrance for all people, please follow the instructions from the staff. If you do not follow staff instructions or the rules, you may be refused entry to the venue or the event may be cancelled. The ticket is non-refundable in this case.
- Please do not run inside or outside of the venue. When you line up or enter/exit, please walk in order.
- Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
- Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
- If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
- Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
- Please handle your personal belongings and valuable items at your own responsibility.
- In the event that one of your belongings has been stolen or lost, or if you suffer an injury or are feeling sick, please inform the nearest staff member as soon as possible.
- If you find any lost items, please bring it to the Information Desk at the venue.
- Do not run or use your smartphone while walking in the venue to avoid unexpected accidents.
- Do not bring large luggage that could inconvenience other people.
- Food/beverage consumption and smoking are allowed only in designated areas. Alcoholic beverages are not allowed in the venue. Please do not come to the venue after consuming alcohol. Consumption of beverages for hydration is allowed.
- For smoking areas, please check the official website of the venue.
- Please do not sit down on the floor of the venue.
- Please do not occupy spaces or spread belongings at the venue for extended periods of time.
- Please be cautious about the questionnaires and soliciting outside of the venue, as those are unofficial.
- Please do not buy official/unofficial merchandise being sold outside of the venue unofficially.
- Do not take home exhibition and advertising materials.
- Please refrain from bringing raw leeks to the venue.
- Regardless of individuals/corporations, please refrain from bringing gifts for performers as they cannot be accepted.
- Regardless of individuals/corporations, sales and scouting activities towards participating corporations, performers and related individuals are prohibited.
- There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you may be visible in a media-published photo or video.
- We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
- The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
- Reproduction, diversion, distribution of images/videos from this website is prohibited.
- To avoid confusion and incidents, please do not hold any fan events relating to "Magical Mirai 2025" and Piapro characters including "Hatsune Miku" on the same day and venue of the event. (Including gatherings and events)
- Please refrain from making inquiries to the event facility.
- The content of the "Important Notices" are the rules for this event. Regarding actions not mentioned, if the actions will cause trouble to other participants or if the event staff finds the actions inappropriate, you may be approached by the staff. We ask for your cooperation.
- Please confirm the Hatsune Miku "Magical Mirai 2025" Official Website before arriving at the venue.
https://magicalmirai.com/2025/index_en.html
SENDAI
AER: Please do not line up before 8:00 AM on the event days.
Sendai Station EBeanS 9F/10F, Event hall shoei, SENDAI SUNPLAZA HOTEL, SENDAI SUNPLAZA HALL: Please do not line up before 9:00 AM on the event days.
*For Sendai Station EBeanS 2F/3F/4F/5F, please do not line up before 10:00 AM on the event days.
*Please follow instructions and announcements by staff at each venue.
TOKYO
Please do not line up before 6AM on the event days.
OSAKA
Please do not line up before 7AM on the event days.
Wheelchair Access
Attendees in wheelchairs will be guided to wheelchair spaces. Anyone who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket, please contact below at least one week prior to the show.
SENDAI venue
GIP
https://www.gip-web.co.jp/t/info (Weekdays 10:00 - 18:30)
GIP Official Website
OSAKA venue
YUMEBANCHI
06-6341-3525 (Weekdays: 12:00 - 17:00/ Weekends are not available)
*There might be a possibility of closing the customer support earlier
YUMEBANCHI Official Website
TOKYO venue
SOGO TOKYO
03-3405-9999 (Monday-Saturday 12:00 - 13:00/ 16:00-19:00, *Excluding Sundays and public holidays)
*Please refrain from making inquiries regarding the contents of the live show.
SOGO TOKYO Official Website