Hatsune Miku “Magical Mirai 2025” Important Notices

At all venues, we will conduct "identity verifications" randomly upon entry to the concert.
Registration of personal information is required at ticket purchase.
When purchasing multiple tickets, registration of the personal information of each individual ticket holder is required.
Please note and understand the above when applying for tickets and visiting the venue.

For "identity verifications," we will check and compare the names of the purchaser on the ticket and on identification documents.
If we are unable to confirm that the attendant is the purchaser, they may be refused entry into the venue.

*During identity verifications, the following identification documents will be required.

Regarding Identification Documents

* Please note that copies and photos will not be accepted.

* For attendants who have purchased the optional accommodation package plan, make sure to check the notices from the accommodation package plan.

Regarding entry into the venue

Please make sure your ticket is issued before coming to the venue.

* Refer to the ticket application result email for the method of ticket issuing.

* Please take caution, as stores that are able to issue your ticket around the venue are expected to be crowded, and you may not make it in time for the show as a result.

For people who have purchased 2 tickets, please come to the venue with both the purchaser and the accompanying attendee present.
Make sure to bring the specified "Identification Document".
Please come to the venue with enough time to spare.

Inquiry about tickets

(English only)

• * Please note that it may take a while for the ticket office to reply.
• * Please refrain from making inquiries about the content of the event.

Basic Information

• Entry into the live show requires a "live show ticket," and entry into the exhibition requires an "exhibition ticket." A "live show ticket" does not grant entry to the exhibition, and an "exhibition ticket" does not grant entry into the live concert.
• Please note that we do not grant refunds for any personal reasons. Refunds may be granted in cases where the event/show is cancelled due to inevitable reasons.
• Transportation fees to the venue and accommodation fees are to be borne by the attendant.
• The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
• Do not hold or announce any individual events at the venue.
• Please also understand that we are requested by the venue to make sure that areas around the venue and the pathways towards stations are not blocked. We kindly ask for your cooperation.
• To avoid accidents and confusion, and to ensure smooth entrance for all people, please follow the instructions from the staff. If you do not follow staff instructions or the rules, you may be refused entry to the venue or the event may be cancelled. The ticket is non-refundable in this case.
• Please do not run inside or outside of the venue. When you line up or enter/exit, please walk in order.
• Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
• Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
• If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
• Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
• Please handle your personal belongings and valuable items at your own responsibility.
• In the event that one of your belongings has been stolen or lost, or if you suffer an injury or are feeling sick, please inform the nearest staff member as soon as possible.
• If you find any lost items, please bring it to the Information Desk at the venue.
• Do not run or use your smartphone while walking in the venue to avoid unexpected accidents.
• Do not bring large luggage that could inconvenience other people.
• Food/beverage consumption and smoking are allowed only in designated areas. Alcoholic beverages are not allowed in the venue. Please do not come to the venue after consuming alcohol. Consumption of beverages for hydration is allowed.
• For smoking areas, please check the official website of the venue.
• Please do not sit down on the floor of the venue.
• Please do not occupy spaces or spread belongings at the venue for extended periods of time.
• Please be cautious about the questionnaires and soliciting outside of the venue, as those are unofficial.
• Please do not buy official/unofficial merchandise being sold outside of the venue unofficially.
• Do not take home exhibition and advertising materials.
• Please refrain from bringing raw leeks to the venue.
• Regardless of individuals/corporations, please refrain from bringing gifts for performers as they cannot be accepted.
• Regardless of individuals/corporations, sales and scouting activities towards participating corporations, performers and related individuals are prohibited.
• There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you may be visible in a media-published photo or video.
• We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
• The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
• Reproduction, diversion, distribution of images/videos from this website is prohibited.
• To avoid confusion and incidents, please do not hold any fan events relating to "Magical Mirai 2025" and Piapro characters including "Hatsune Miku" on the same day and venue of the event. (Including gatherings and events)
• Please refrain from making inquiries to the event facility.
• The content of the "Important Notices" are the rules for this event. Regarding actions not mentioned, if the actions will cause trouble to other participants or if the event staff finds the actions inappropriate, you may be approached by the staff. We ask for your cooperation.
• Please confirm the Hatsune Miku "Magical Mirai 2025" Official Website before arriving at the venue.
  https://magicalmirai.com/2025/index_en.html

Wheelchair Access

Attendees in wheelchairs will be guided to wheelchair spaces. Anyone who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket, please contact below at least one week prior to the show.

SENDAI venue

GIP

https://www.gip-web.co.jp/t/info (Weekdays 10:00 - 18:30)

GIP Official Website

OSAKA venue

YUMEBANCHI

06-6341-3525 (Weekdays: 12:00 - 17:00/ Weekends are not available)

*There might be a possibility of closing the customer support earlier

YUMEBANCHI Official Website

TOKYO venue

SOGO TOKYO

03-3405-9999 (Monday-Saturday 12:00 - 13:00/ 16:00-19:00, *Excluding Sundays and public holidays)

*Please refrain from making inquiries regarding the contents of the live show.

SOGO TOKYO Official Website

About Exhibition Entrance Tickets

• An "Exhibition Entrance Ticket" is required for entry.
• The “Exhibition Entrance Ticket" can be used only for the date printed on the ticket.
• Ticket purchase requires a registry of personal information. If you purchase multiple tickets, please register the personal information of your companions as well. Thank you for your cooperation.
• Admission of children under 5 years old is free of charge (up to 1 child accompanying each guardian). Please make sure to bring an identification document, as we may ask to verify the age of the child.

About Sale Times

SENDAI (SENDAI SUNPLAZA HALL Exhibition Area, Sendai Station EBeanS)

• August 1st(Fri.) 10:00 - 18:00(Final entry: 17:30)
• August 2nd(Sat.) 10:00 - 18:00(Final entry: 17:30)
• August 3rd(Sun.) 10:00 - 18:00(Final entry: 17:30)

* Closing time may change depending on waiting line

OSAKA (Exhibition Hall)

• August 9th(Sat.) 9:00 - 18:00(Final entry: 17:30)
• August 10th(Sun.) 9:00 - 18:00(Final entry: 17:30)
• August 11th(Mon.) 9:00 - 18:00(Final entry: 17:30)

* Closing time may change depending on waiting line

TOKYO (Exhibition Hall)

• August 29th(Fri.) 9:00 - 18:00(Final entry: 17:30)
• August 30th(Sat.) 9:00 - 18:00(Final entry: 17:30)
• August 31st(Sun.) 9:00 - 18:00(Final entry: 17:30)

* Closing time may change depending on waiting line

Purchase Limits

Merchandise purchases are limited to 5 of each item per person per purchase.
The following items are exceptions:

* subject to change without prior notice.

Limit of 10 of each item per person per purchase:

• All random items

  * Excluding "MAGICAL MIRAI 2025 Ring Light (Random 6 types)", "MAGICAL MIRAI 2025 Wristband (Random 6 types)", "MAGICAL MIRAI 2025 Button Badge (Random 11 types)", "MAGICAL MIRAI 2025 Trading Card (Random 11 types)".

Limit of 20 of each item per person per purchase

• MAGICAL MIRAI 2025 Ring Light (Random 6 types)
• MAGICAL MIRAI 2025 Wristband (Random 6 types)
• MAGICAL MIRAI 2025 Button Badge (Random 11 types)
• MAGICAL MIRAI 2025 Trading Card (Random 11 types)

Limit of 3 of each item per person per purchase

• MAGICAL MIRAI 2025 Muffler Towel logo ver.
• MAGICAL MIRAI 2025 Muffler Towel Hatsune Miku ver. / Kagamine Rin ver. / Kagamine Len ver. / Megurine Luka ver. / MEIKO ver. / KAITO ver.
• MAGICAL MIRAI 2025 Happi Jacket main visual ver.
• MAGICAL MIRAI 2025 Mini Flag
• MAGICAL MIRAI 2025 Cap

Limit of 2 of each item per person per purchase

• MAGICAL MIRAI 2025 Glow stick
• MAGICAL MIRAI 2025 Deskmat main visual ver. / MAGICAL MIRAI 2024 Deskmat sub visual ver.
• MAGICAL MIRAI 2025 Shopping Bag

Official Merch Stands

• An "Exhibition Ticket" is required to access the merchandise stand located inside the venue.
• The "Exhibition Ticket" can be used only for the date printed on the ticket.
• Please understand that you may not be able to make purchases until the open time, or the start time of the live show. Please note that some of the merchandise items will also be sold inside the live concert venue. The information about the items to be sold at the live venue will be released by the official X(@magicalmirai) on the day of the event.
• Products on sale will be in limited quantity. Please be aware that some products may become sold out.
• Please note that we will not accept returns, exchanges, or refunds of merchandise items unless there is a defect on the product. For defective products, please notify the staff at the site of purchase.
• Please note that exchange or returns will not be accepted for damaged or stained packaging, product mounts, or wrapping.
• Please refrain from lining up and standing by the venue on the day or night before the event.

• The following payment methods are available at the official merchandise stands.

  • Cash
  • Credit cards (VISA / MasterCard / JCB / American Express / Diners Club / Discover Card)
  • Electronic payment (Transportation IC cards)
  • QR code payment (au PAY / d払い / Rakuten Pay / PayPay / ALIPAY / WeChat Pay)

  * May not be available depending on the network connection.

  * Cannot be used in conjunction with cash payment.

  * IC cards cannot be charged at the venue.

• Please be sure to check the purchased products and accounting details at the cashier.
• We cannot put on hold, order, or ship out the merchandise.
• To relieve the congestion on the day, please do not trade merchandise between customers around the merch stands after purchasing.
• Random items are randomly selected by the sales staff, and the contents cannot be checked before purchase.
• We cannot guarantee that you will get every variation of a random item even if you buy a large quantity.
• Stocks are prepared for each day, but they are not held for each show.

• Please note that the items available may vary depending on the venue.

  * Please check the available items at the merch booth at each venue.

SENDAI (Sendai Station EBeanS)

【Cosplay Dressing Room】

• Please do not come to the venue dressed up in your cosplay costume and cosplay wigs. If this rule isn't followed, you may not be allowed into the venue even with a ticket.

  Cosplay is only allowed within the "cosplay permitted areas" of Sendai Station EBeanS. Please do not cosplay in areas where cosplay isn't allowed nor in other venues.

  ＜Regarding Cosplay at Sendai Station EBeanS＞

  • "Cosplay permitted areas" are 3F~10F only (excluding the Garden Terrace at 4F).
  • Photography / filming of cosplay is only permitted in the "Magical Mirai 2025" venue on 9F / 10F. Photography / filming is not allowed in other areas such as pathways and at stores.
    Exception: photography is allowed inside the "プリちっち" photobooths located on 4F.
  • Entry into the following 3 stores while dressed up in your cosplay costume and wig is not allowed.
    "げんき堂整骨院," "Hair by PROVE" and "そら～宙～."
  • Exit from the venue and to areas outside of "cosplay permitted areas" with your cosplay costume and wig on is prohibited.
• Please do not attend the live show with your cosplay costume and wig on.
• Please refrain from changing clothes in public restrooms or other public facilities.
• Please note that the cosplay dressing room provided at the venue has limited capacity. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any others will be charged to participants.
• There is no specialized entrance only for cosplay dressing room users. Please line up in the general exhibition entrance line.
• Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort to other participants are prohibited.
• Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.
• Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
• It is prohibited to bring items which may hurt other people (such as long metallic items).
• Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
• Please refrain from extended photo sessions or other acts which may inconvenience those around you.
• Please be sure that photography is only done with consenting parties.
• There is a "Fan Fun Area" set in the venue (Sendai Station EBeanS). Feel free to use this area during crowded times.
• Please understand that there will be times where the "Fan Fun Area" will be unavailable for cases such as preparation and cleanup.
• Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
• We ask for your understanding and cooperation that all customers must leave the exhibition venue by closing time of the exhibition venue.

OSAKA

【Cosplay Dressing Room】

• Please do not come to the venue dressed up in your cosplay costume and cosplay wigs. If this rule isn't followed, you may not be allowed into the venue even with a ticket.
• Cosplay is only allowed in the exhibition venue set in INTEX OSAKA Hall 3. Please do not leave the exhibition venue in Hall 3 with your cosplay costume and wig on.
• Please do not attend the live show and exhibition set in INTEX OSAKA Hall 4 and 5 with your cosplay costume and wig on.
• Please refrain from changing clothes in public restrooms or other public facilities.
• Please note that the cosplay dressing room provided at the venue has limited capacity. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any others will be charged to participants.
• There is no entrance only for cosplay dressing room users. Please line up in the general exhibition entrance line.
• Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort to other participants are prohibited.
• Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.
• Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
• It is prohibited to bring items which may hurt other people (such as long metallic items).
• Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
• Please refrain from extended photo sessions or other acts which may inconvenience those around you.
• Please be sure that photography is only done with consenting parties.
• There is a "Fan Fun Area" set in the venue. Feel free to use this area during crowded times.
• Please understand that there will be times where the "Fan Fun Area" will be unavailable for cases such as preparation and cleanup.
• Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
• We ask for your understanding and cooperation that all customers must leave the exhibition venue by closing time of the exhibition venue.

TOKYO

【Cosplay Dressing Room】

• Please do not come to the venue dressed up in your cosplay costume and cosplay wigs. If this rule isn't followed, you may not be allowed into the venue even with a ticket.
• Cosplay is only allowed in the exhibition venue. Please do not leave the exhibition venue with your cosplay costume and wig on.
• Please do not attend the live show with your cosplay costume and wig on.
• Please refrain from changing clothes in public restrooms or other public facilities.
• Please note that the cosplay dressing room provided at the venue has limited capacity. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any others will be charged to participants.
• There is no entrance only for cosplay dressing room users. Please line up in the general exhibition entrance line.
• Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort to other participants are prohibited.
  Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.
• Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
• It is prohibited to bring items which may hurt other people (such as long metallic items).
• Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
• Please refrain from extended photo sessions or other acts which may inconvenience those around you.
• Please be sure that photography is only done with consenting parties.
• There is a "Fan Fun Area" set in the venue. Feel free to use this area during crowded times.
• Please understand that there will be times where the "Fan Fun Area" will be unavailable for cases such as preparation and cleanup.
• Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
• We ask for your understanding and cooperation that all customers must leave the exhibition venue by closing time of the exhibition venue.

• Flower stands for Hatsune Miku "Magical Mirai 2025" will only be accepted from the official vendor for the event, "Start Flowers."

  Please refer to the "Start Flowers" special website for more details.

  "Start Flowers" special website

  • *"Start Flowers" accepts inquiries only in Japanese.
  • *Due to limited space, there will be a limit on the number of flower stands on a first come first serve basis.
  • *For corporate entities, please send a separate inquiry.

Live Tickets

• A "Live Concert Ticket" is required for each show (all numbered/reserved seating). Please read the notifications on the ticket very carefully and follow staff guidance at the venue.
• One ticket is required per person. Admission of children under 5 years old is free of charge (up to 1 child accompanying each guardian, only if the child will be sitting on the guardian's lap). However, if the child may use a seat at the venue, you will need a separate ticket. Please make sure to bring an identification document, as we may ask to verify the age of the child.
• Please keep the ticket stub for at least one month after the event date.
• Ticket purchase requires a registry of personal information. If you purchase multiple tickets, please register the personal information of your companions as well. Thank you for your cooperation.

Entry / Reentry

• At all venues, we will conduct "identity verifications" at random upon entry to the concert.

  For more details

• Entry may happen in waves depending on seat numbers.
• In the case of any delays in the show starting, venue announcements and staff guidance will be made. Regardless, please arrive at the live venue with time to spare.
• Reentry is not allowed. In the case of unforeseen circumstances, please consult with a staff member at the entrance.

Admission of U-18 seats (Day Show)

• If you have a U-18 seat ticket, please be sure to bring an identification document (student ID or other certificates) that can confirm your age as 18 years old and under. Without proper confirmation, admission may be refused.

Waiting/Viewing

• Please refrain from wearing hats, ornaments/decorations, cheering goods, etc. which may block the view of other audience members.
• Do not wave cheering goods other than glow sticks. Ring lights within the regulations may be used.
• Excessive waving of glow sticks may cause trouble to other audience members. Be careful to not block the view of others around you when cheering.
• Please cheer within your designated seat space.
• The concert will be very loud, and there will be flashing lights. Please take extra care of young children and for those who may be feeling unwell.
• Jumping, standing on your seat, and bringing in your own stool to stand on are prohibited.
• The concert will be approximately 2 hours long.

Exiting

• In order to avoid crowding, exiting will be done in controlled waves. Please wait at your seat for staff guidance.
  Please also understand that it may take time until you reach the exit. Do not run nor push while exiting.

Glow Sticks

• During the concert, only 1 glow stick per hand (up to 2 in total) is allowed.

• Use of special glow sticks (with a length of 25 cm or more, with excessive light emission, handmade/modified), flashlights, devices using batteries, light bulbs, light-emitting materials or LEDs, are restricted as they can cause inconvenience and injury to people around you, and may interfere with the production and management of the live concert.

  *Please understand and cooperate in order to let all attendees enjoy the live concert comfortably.

  *In addition, please be careful not to swing your glow stick excessively as it may cause inconvenience to those around you.

Prohibited Glow Sticks / Ring Lights

• 25cm long or more, whether it is battery-powered or not
• Battery-powered glow sticks using any power source other than button batteries. (Including those shorter than 25cm)
• Glow sticks with shape and performance modifications from market standards, such as increased brightness, flashing, multiple glow sticks combined, etc.
• Handmade devices.

• Any other device deemed inappropriate by staff.

  *Official merchandise glow sticks / ring lights are adjusted in advance and are compliant to the above restrictions.

  *Official merchandise glow sticks from past Hatsune Miku concerts are also compliant to the above restrictions, and can be used.

• Taking pictures and recording video or audio in the concert hall are strictly forbidden.
• Although photography inside the exhibition is allowed in general, there may be sections where taking photos and audio recording are not allowed depending on the content. Please follow the indications as well as the staff's instructions.
• Taking photos with scanners and related devices, including scanner apps, are prohibited.

• Bringing and using any type of selfie stick, gimbals, large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed (including usage purposes other than photography and filming).

  * except for registered news/interview media

• Do not shoot videos while walking since it may cause accidents.
• Please do not insert selfie sticks, cameras, etc. into restricted areas (areas separated by partitions, etc.) as it is dangerous.

• Live broadcasts/live streaming is prohibited.

  * Except for registered media

• When filming a person as well as posting or publishing photos and videos afterwards, please make sure the subject has consented to being filmed.
• Taking photos or videos of others without their consent is strictly prohibited.
• Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.
• Please also check the Fan Guidelines.