Important Notices

General rules

Please follow the guidance of staff while waiting in line, in case of overcrowding, as well as in case of emergency.
Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
In the event that one of your belongings got stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.
Please handle your personal belongings and valuable items at your own responsibility.

* Please understand that the number of coin-operated lockers inside and outside the venue is limited.
People with small children must stay with them all the time. Announcements for individual calls cannot be made at the venue.
Eating, drinking, and smoking are only available in specific areas. Drinking alcoholic beverages is prohibited inside the venue.
Do not open your luggage or otherwise monopolize the public spaces.
Do not take home exhibition and advertising materials.
Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.
Do not bring large luggage that could harm or inconvenience other people.
There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.
Please refrain from bringing raw leeks to the venue.
The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
To avoid accidents or confusion, and to ensure smooth entrance for all people, please follow the instructions from staff. If you could not follow staff instructions or the rules, you might be refused to enter the venue or the event could be cancelled.

TOKYO

Please refrain from lining up and standing by the venue prior to 6:00 am of the event date.

OSAKA

Please refrain from lining up and standing by the venue prior to 7:00 am of the event date.

Exhibition

“Exhibition Entrance Ticket" can be used only for one day during the event period at each venue.
Anybody with the live concert ticket (other than U - 18 seats) can enter the exhibition with the sub-ticket “Exhibition Entrance Ticket".

* For those who have only the live concert ticket for U-18 seat, please purchase the " Exhibition Entrance Ticket " separately for the exhibition.
Day-ticket of the “Exhibition Entrance Ticket" will be sold at the venue during the event at the box office.

* The ticket sales of the event venue will start 30 minutes prior to the start of exhibition each day. Only cash payment is accepted for purchasing the day ticket. In addition, please note that the sales may be stopped / ended in case of congestion at the site or being sold out.
Please note that entrance regulation and waiting time may occur when the venue is crowded.

* Please follow staff guidance and announcements for re-entry; although there will be a re-entrance gate, you may be queued in to the regular entrance when the venue is crowded. Please make sure to wear the wristband distributed at the time of first entry as it will be necessary for re-entry.

About Official Merchandise Sales

Sales times

OSAKA

August 9 (Fri) 12:00 ～18:00

August 10 (Sat) 9:00 ～18:00

August 11 (Sun) 9:00 ～18:00

TOKYO

August 30 (Fri) 12:00 ～18:30

August 31 (Sat) 9:30 ～18:30

September 1 (Sun) 9:30 ～18:30

* Depending on the condition of the waiting queue, the closing time of the sales may be changed.

Purchase limit

As a general rule, one person can buy only up to 5 items per product, according to each purchase. However, the following items are exceptions.

Limited to 2 items per product for each purchase for each person

Limited to 1 item per product for each purchase for each person

Glass Jewelry Drop (Megurine Luka version)

Products with no purchase limit

* Please note that the content of merchandise sales may be changed without any prior notice.

General Caution

Please be aware that even if you make a line at the official merchandise sales booth from early morning, purchase may not be completed by the opening time of the show. Please note that some of the merchandise items will also be sold inside the live concert venue. The information about the items to be sold at the live venue will be released by the official Twitter (@magicalmirai) on the day of the event.
Products on sale will be in limited quantity. Please be aware that some products may be sold out.
Please note that we will not accept returns, exchanges or refunds of merchandise items unless there is a defect on the product.
Please note that exchange or returns will not be accepted for damaged or stained package, product mount or wrapping.
Please refrain from lining up and standing by the venue on the day or night before the event.
Payment can be made either by cash or credit card (Master, VISA, JCB, Unionpay).

Live Concert

A "Live Concert Ticket" is required for each show (all numbered seats). Please read notifications on the ticket very carefully and follow staff guidance at the venue.
Live Concert Ticket will not be sold at the venue on the event day.
Admission of preschool children under 5 years old is free of charge (up to 1 child sitting on caretaker's lap). However, if you want to use a seat at the venue, you will need a ticket. Please be sure to bring a certificate such as an insurance card as we may ask to verify the age of the child.
Once you enter the venue, you will need the ticket stub for re-entering. Please be careful not to lose the stub since we cannot re-issue the ticket in case it is lost.
The live concert is expected to last two hours. After the show please leave promptly following staff guidance and announcements.
Acts such as jumping, standing on your seat, etc. are prohibited as it may cause inconvenience to people around you.
Refrain from waving anything besides glow sticks.

About glow sticks

Use of special glow sticks (with a length of 25 cm or more, with excessive light emission, handmade/modified), flashlights, devices using batteries, light bulbs, light-emitting materials or LEDs, are restricted as they can cause inconvenience and injury to people around you and may interfere with the production and management of the live concert.

* Please understand and cooperate in order to let all attendees enjoy the live concert comfortably.

* In addition, please be careful not to swing your glow stick excessively as it may cause inconvenience to those around you.

Glow sticks that cannot be used

25 cm long or more, battery-powered or not
Battery-powered glow sticks using other than button batteries. (Including those shorter than 25 cm)
Glow-sticks with shapes and performances modified from the one on the market such as increased brightness, flashing, multiple glow stick combined, etc.
Handmade devices
Any other device judged inappropriate by staff.

* Official merchandise glow sticks are adjusted in advance and are compliant to the above restrictions.

* Official merchandise glow sticks from past Hatsune Miku concerts are also compliant to the above restrictions, and can be used.

Admission of U-18 seats (day time)

If you have a U18 seat ticket, please be sure to bring an identification card (student card / insurance card / other certificate) that can confirm the age of the person under 18 years old. Without proper confirmation, admission may be refused.

About Filming

Taking pictures and recording video in the concert hall are strictly forbidden.
Although photo shooting for the exhibition is allowed in general, there may be sections where taking photos and recording is not allowed depending on the content. Please follow the indication as well as the staff's instructions.
Bringing large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed. (except registered news media)
Do not shoot videos while walking since it can cause accidents
Live broadcast is prohibited. *Except for registered media
When filming a person (including cosplayers) as well as posting or publishing photos and videos afterwards, please make sure the subject has consented to filming.
Taking photos or videos of others without their consent is strongly prohibited.
Please do not occupy a spot for a long period of time for shooting.
Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.
Please also check the “Fan Guidelines”.