Common Items
Basic Notices
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In order to enhance safety at the Hatsune Miku "Magical Mirai 2021" in TOKYO, we will be conducting a baggage check prior to entry in accordance with police instructions. We apologize for any inconvenience this may cause, but we ask for your cooperation in following the instructions of our staff.
*Prohibited Items: knives, firearms, lighters, matches, bottles, cans, and other hazardous materials
- To avoid accidents, confusion, and disease transmission, and to ensure smooth entrance for all people, please follow the instructions from staff. If you could not follow staff instructions or the rules, you might be refused to enter the venue or the event could be cancelled.
- Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
- Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
- If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
- Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
- In the event that one of your belongings has been stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.
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Please handle your personal belongings and valuable items at your own responsibility.
*Please understand that the number of coin-operated lockers inside and outside the venue is limited.
- Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.
- Do not bring large luggage that could inconvenience other people.
- Do not open your luggage or otherwise monopolize the public spaces.
- Do not take home exhibition and advertising materials.
- Please refrain from bringing raw leeks to the venue.
- There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.
- We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
- The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
OSAKA
- Please do not stand in line before 7 am on the day of the event.
TOKYO
- Please do not stand in line before 6 am on the day of the event.
Please check the Hatsune Miku "Magical Mirai 2021" Official Website before arriving at the venue.
This concert is produced in compliance with the "COVID-19 Infection Prevention Guidelines for Music Concerts" as set by the All Japan Concert and Live Entertainment Promoters Conference (A.C.P.C.)
Novel Coronavirus (COVID-19) Transmission Prevention Guidelines
Before the Event
Installation of the COVID-19 Contact App (COCOA)
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Please install the COVID-19 Contact App recommended by the Japanese Ministry of Health, Labor and Welfare.
In the case that the attendee cannot install the app, they may be asked to fill in a form instead.
For detailed information on the COVID-19 Contact-Confirming Application （COCOA), please see the following link.
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/cocoa_00138.html
Physical Condition before Arriving
- Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.
- If you have a preexisting condition or are pregnant, please consult with a physician before coming to the venue.
About Tickets
- Tickets cannot be reissued for any reasons, including being lost or destroyed. Please be sure to handle your ticket with care.
- Please be sure to reserve your ticket stub (which has entry date and seat numbers) for at least one month after the event date.
- In general, tickets purchased will not be refunded, except for those who test positive for the new coronavirus or are identified as a close contact. If you are at high risk of serious illness (e.g., have an underlying medical condition) or are pregnant, please consult with your medical institution.
On the Day of Event
Entry Limitations
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If any of the following apply to you, you will be refused entry:
About Masks
- You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
- Please wear a mask not just at the venue, but on the way to the venue and on the way home as well.
- Please be sure to have a spare mask ready in case you lose or cannot use your current mask.
Registering for COVID-19 Contact Tracing Systems
OSAKA
- Please register to any COVID-19 tracing systems deployed by the event region's local governments.
- Please register upon first entering the live concert venue and the exhibition hall. You will need to register per day of attendance.
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QR codes for registration will be distributed at your seats for the live show and at the entrance of the exhibition hall.
Registration System
TOKYO
- For those who purchase the Exhibition Entrance Tickets at the Day Ticket Booth, please register to any COVID-19 tracing systems deployed by the event region's local governments.
- Even if you have the Exhibition Entrance Tickets or Live Tickets for the same day or different day, please register if you purchase day tickets.
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QR codes for registration will be distributed at the entrance of the exhibition hall.
Registration System
Temperature Readings At Venue Entrance
- Please comply with body temperature checks at the live venue and exhibition hall entrances.
- Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.
Disinfection
- Please use the disinfectant provided at the live venue and exhibition hall entrances, as well as after using the bathrooms of either venue.
- Disinfectant will be provided at various locations within the venues. Please cooperate and clean your hands.
- High-traffic areas with hand contact will be routinely cleaned and disinfected.
Waiting Line / Inside the Venue
- Please hold distance between each other while in line.
- Please socially distance even when in line as a party (except for parents with children).
- Please refrain from speaking loudly or shouting while inside or outside of the venue. Please limit cheering of the live show and exhibition stages to applause, hand claps, and waving glow sticks.
- Staff may intervene in situations where social distance is not being maintained or there are otherwise high risks of transmission.
- Please refrain from distributing/trading of goods at the venue.
- Photographs or video footage of any waiting lines and inside of the venue may be filmed and publicized.
- If you refuse to comply with staff guidance, you may be asked to leave the venue or refused entry. You will not be refunded for any tickets in this case.
- Please refrain from stopping by at other places when you visit the venue. We would appreciate it if you could directly come to and return from the venue.
Smoking
- Smoking is restricted to designated smoking areas.
- For details on the status of smoking areas, please see the venues' official websites.
Alcohol Consumption
- Alcohol consumption is prohibited both inside of the live venue and the exhibition hall.
Cosplay
- Cosplaying is prohibited both inside and outside of the venue.
Gift Flowers/Presents
- We will not be accepting gift flowers during the event regardless of whether it is from a company or from an individual.
- We can not accept gifts for performers, exhibitors, staff (including creators) during the event.
Event Operation
Ventilation
- The venue will be constantly ventilated by its air conditioning system.
- The venue doors will occasionally be opened to allow for air circulation. Please be sure you are wearing clothes that can handle temperature differences.
Emergency Medical Services
- The venue will have a medical service area with staff on hand.
- On the day of the event, if you are injured or feel ill, please inform the nearest staff member.
- If any irregularities occur, they will be dealt with in cooperation with nearby medical institutions.
Event Staff
- Event staff will always wear a mask, and depending on their position may wear face shields and gloves as well.
- All staff and performers will maintain their health and comply with body temperature checks upon entry. Any staff members with a fever or any other symptoms will not take their stations.
Personal Information
- Attendees' personal information may be shared with government institutions. Gathered information will be held for about a month after the event, and then discarded.
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If you have attended the event and contracted COVID-19, please contact your nearest medical facility and call the number below:
Changes, Cancellations/Postponements
- If there are any mandates by local or federal governments to refrain from holding the event, the event may be postponed or canceled. Regardless of government mandates, depending on the spread of the disease the event may be postponed, canceled, or have its contents changed.
- Please note that no refunds will be made due to personal circumstances. In the event of cancellation, postponement, or change in the content of the event, we will notify you of the refund.
We have established various regulations and requests. We will work diligently to prevent the spread of infection. We ask for each and every attendees' cooperation and understanding.
The content of this page may be updated without notice. Please check the Hatsune Miku "Magical Mirai 2021" Official Website before arriving at the venue.