Basic Notices

• To avoid accidents, confusion, and disease transmission, and to ensure smooth entrance for all people, please follow the instructions from staff. If you could not follow staff instructions or the rules, you might be refused to enter the venue or the event could be cancelled.
• Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
• Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
• If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
• Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
• In the event that one of your belongings has been stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.

• Please handle your personal belongings and valuable items at your own responsibility.

  *Please understand that the number of coin-operated lockers inside and outside the venue is limited.

• Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.
• Do not bring large luggage that could inconvenience other people.
• Do not open your luggage or otherwise monopolize the public spaces.
• Do not take home exhibition and advertising materials.
• Please refrain from bringing raw leeks to the venue.
• There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.
• We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
• The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
• TOKYO venue: please refrain from waiting in line before 06:00 AM of the event date.
• Please confirm the Hatsune Miku "Magical Mirai 2020" Official Website before arriving at the venue.

Novel Coronavirus (COVID-19) Transmission Prevention Guidelines

Before the Event

Installation of the COVID-19 Contact App (COCOA)

• Please install the COVID-19 Contact App recommended by the Japanese Ministry of Health, Labor and Welfare.

  In the case that the attendee cannot install the app, they may be asked to fill in a form instead.

  App Store

  Google Play

Physical Condition before Arriving

• Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.
• If you have a preexisting condition or are pregnant, or are otherwise at high risk, please consult with a physician before coming to the venue.

About Tickets

• Tickets cannot be reissued for any reasons, including being lost or destroyed. Please be sure to handle your ticket with care.
• Please be sure to reserve your ticket stub (which has entry date and seat numbers) for at least one month after the event date.

On the Day of Event

Entry Limitations

• If any of the following apply to you, you will be refused entry:

  • Fever higher than 37.5 degrees Celcius.
  • Anybody who has tested positive for COVID-19 within 14 days prior to the event.
  • Anybody who has been in contact with somebody who has tested positive for COVID-19 within 14 days prior to the event.
  • Anybody who has travelled internationally within 14 days prior to the event and who cannot sufficientry provide proof of a negative test result for COVID-19.
  • Anybody who is intoxicated, or shows symptoms such as coughing, lethargy, difficulty of breathing, loss of smell or tast, etc.
  • Anybody who resides with someone who is showing symptoms.
  • Anybody who cannot provide personal information.

About Masks

• You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
• Please wear a mask not just at the venue, but on the way to the venue and on the way home as well.
• Please be sure to have a spare mask ready in case you lose or cannot use your current mask.

Registering for COVID-19 Contact Tracing Systems

• Please register to any COVID-19 tracing systems deployed by the event region's local governments.
• Please register upon first entering the live concert venue and the exhibition hall. You will need to register per day of attendance.

• QR codes for registration will be distributed at your seats for the live show and at the entrance of the exhibition hall.

  Registration System

  • TOKYO venue: Makuhari Messe "Chiba City COVID-19 Tracing Service"

    Hatsune MIku "Magical Mirai 2020" in TOKYO Live venue / Exhibition hall

    *QR code for this event only. Please note it is different from the venue's standard QR code.

Temperature Readings At Venue Entrance

• Please comply with body temperature checks at the live venue and exhibition hall entrances.
• Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.

Disinfection

• Please use the disinfectant provided at the live venue and exhibition hall entrances, as well as after using the bathrooms of either venue.
• Disinfectant will be provided at various locations within the venues. Please cooperate and clean your hands.
• High-traffic areas with hand contact will be routinely cleaned and disinfected.

Waiting Line / Inside the Venue

• Please hold distance between each other while in line.
• Please socially distance even when in line as a party (except for parents with children).
• Please refrain from speaking loudly or shouting while inside or outside of the venue. Please limit cheering of the live show and exhibition stages to applause, hand claps, and waving glow sticks.
• Staff may intervene in situations where social distance is not being maintained or there are otherwise high risks of transmission.
• Please refrain from distributing/trading of goods at the venue.
• Photographs or video footage of any waiting lines and inside of the venue may be filmed and publicized.
• If you refuse to comply with staff guidance, you may be asked to leave the venue or refused entry. You will not be refunded for any tickets in this case.

Smoking

• Smoking is restricted to designated smoking areas.
• For details on the status of smoking areas, please see the venues' official websites.

Alcohol Consumption

• Alcohol consumption is prohibited both inside of the live venue and the exhibition hall.

Cosplay

• Cosplaying is prohibited both inside and outside of the venue.

Gift Flowers/Presents

• We will not be accepting gift flowers during the event regardless of whether it is from a company or from an individual.
• We can not accept gifts for performers, exhibitors, staff (including creators) during the event.

Event Operation

Ventilation

• The venue will be constantly ventilated by its air conditioning system.
• The venue doors will occasionally be opened to allow for air circulation. Please be sure you are wearing clothes that can handle temperature differences.

Emergency Medical Services

• The venue will have a medical service area with staff on hand.
• On the day of the event, if you are injured or feel ill, please inform the nearest staff member.
• If any irregularities occur, they will be dealt with in cooperation with nearby medical institutions.

Event Staff

• Event staff will always wear a mask, and depending on their position may wear face shields and gloves as well.
• All staff and performers will maintain their health and comply with body temperature checks upon entry. Any staff members with a fever or any other symptoms will not take their stations.

Personal Information

• Attendees' personal information may be shared with government institutions. Gathered information will be held for about a month after the event, and then discarded.

• If you have attended the event and contracted COVID-19, please contact your nearest medical facility and call the number below:

  • TOKYO venue: SOGO Tokyo

    TEL 03-3405-9999 (Mon-Fri 12:00 ~ 13:00 / 16:00 ~ 17:00 *exept on national holidays)

Changes, Cancellations/Postponements

• If there are any mandates by local or federal governments to refrain from holding the event, the event may be postponed or canceled. Regardless of government mandates, depending on the spread of the disease the event may be postponed, canceled, or have its contents changed.

There are many more regulations this year than in previous events, and we will work diligently to prevent the spread of infection. We ask for each and every attendees' cooperation and understanding.

Exhibition Entrance Tickets

• An "Exhibition Entrance Ticket" is required for entry.
• “Exhibition Entrance Ticket" can be used only for the one date printed on the ticket.
• The "Exhibition Entrance Ticket" is sold separately from the live concert ticket.

Door Tickets

• "Exhibition Entrance Ticket" will be sold on the event dates at the venue.
• The ticket will be valid for only the day that it was bought.

• Tickets will be sold from 10 AM each day at the "Day Ticket Booth"

  *On sale: 12/18 (Fri.), 12/19 (Sat.) 10:00 - 18:30, 12/20 (Sun.) 10:00 - 18:00

  *Sold at: Makuhari Messe International Exhibition Hall 11 Second Floor Promenade

  "Day Ticket Booth" (near the exit/reentry gates)

• When purchasing, you will be asked to register to the "Chiba City COVID-19 Tracing Service".

  • Registration for "Chiba City COVID-19 Tracing Service" at Hatsune Miku "Magical Mirai 2020" in TOKYO Exhibition Hall

    *This QR code is for this specific event only, and differs from the venue's standard QR code.

• Tickets can only be purchased with cash.
• Ticket sales are subject to change depending on pre-sales and attendance numbers. In the event that the attendance capacity is met, or the venue is crowded, ticket sales may be paused or finished.

Entry/Reentry

• You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
• Exhibition Entrance Ticket will be confirmed by sight by staff. Attendees will need to tear off and submit the ticket stub by themselves.
• After ticket confirmation, attendees will receive an entrance wristband and a novelty gift, while supplies last.
• Entrance wristband is required for reentry. Please be careful not to lose it.
• For reentry, use the reentry entrance and show the staff your entry wristband.
• At any entrance point, entry may be limited depending on the crowd situtation inside of the venue.

Exiting

• Please exit via the designated exitways or exits designated by staff.

Sale Hours

TOKYO

12/18 (Fri.) 9:30 - 19:00 (last entry at 18:30)

12/19 (Sat.) 9:30 - 19:00 (last entry at 18:30)

12/20 (Sun.) 9:30 - 18:30 (last entry at 18:00)

*Closing time may change depending on waiting line

Purchase Limits

Merchandise purchases are limited to 10 of each items per person, per purchase.

The following items are exceptions:

*Limits are subject to change without prior notice.

Up to 5 items per person per purchase:

• Magical Mirai 2020 Winter Festival / mini flag stand
• Magical Mirai 2020 Winter Festival / Confetti Tape & Holder

Up to 20 items per person per purchase:

• All random/blind bag items

Official Merch Stands

• An "Exhibition Entrance Ticket" is required to access the merchandise stand located inside of the exhibition hall.
• “Exhibition Entrance Ticket" can be used only for the one date printed on the ticket.
• The "Exhibition Entrance Ticket" is sold separately from the live concert ticket.
• Please be aware that even if you make a line at the official merchandise sales booth from early morning, purchase may not be completed by the opening time of the show. Please note that some of the merchandise items will also be sold inside the live concert venue. The information about the items to be sold at the live venue will be released by the official Twitter (@magicalmirai) on the day of the event.
• Products on sale will be in limited quantity. Please be aware that some products may be sold out.
• Please note that we will not accept returns, exchanges or refunds of merchandise items unless there is a defect on the product.
• Please note that exchange or returns will not be accepted for damaged or stained package, product mount or wrapping.
• Please refrain from lining up and standing by the venue on the day or night before the event.
• Payment can be made either by cash or credit card (Master, VISA, JCB, Unionpay).

Live Tickets

• A "Live Concert Ticket" is required for each show (all numbered seats). Please read notifications on the ticket very carefully and follow staff guidance at the venue.
• Admission of preschool children under 5 years old is free of charge (up to 1 child sitting on caretaker's lap). However, if you want to use a seat at the venue, you will need a ticket. Please be sure to bring a certificate such as an insurance card as we may ask to verify the age of the child.
• Please keep the ticket stub for at least one month after the event date.
• Live Concert Ticket will not be sold at the venue on the event day.

Entry/Reentry

• Please bring personal identification as you may be asked to verify your identity.
• Entry may happen in waves depending on seat numbers.
• In the case that there are delays in the show starting, venue announcements and staff guidance will be made. Regardless, please arrive at the live venue with time to spare.
• The live concert ticket will be confirmed by sight by staff. Attendees will need to tear off and submit the ticket stub by themselves.
• Reentry is not allowed. In the case of extreme circumstances, please consult with a staff member at the entrance.

Admission of U-18 seats (Show 1/Show 2)

• If you have a U18 seat ticket, please be sure to bring an identification card (student card / insurance card / other certificate) that can confirm the age of the person under 18 years old. Without proper confirmation, admission may be refused.

Seats

• Please leave at least one seat between yourself and the audience member to your left, right, front, and back. You will not be allowed to sit in seats directly next to each other.
• Although you will likely be seated to the side of your party, please note that they may be seated diagonally from you.

• Attendees in wheelchairs will be guided to wheelchair spaces. Anybody who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket please contact below at least one week before the show.

  • TOKYO venue: SOGO Tokyo

    TEL 03-3405-9999 (Mon-Fri 12:00 ~ 13:00 / 16:00 ~ 17:00 *exept on national holidays)

Waiting/Viewing

• You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
• Please refrain from speaking loudly or shouting while inside or outside of the venue. Please limit cheering of the live show to applause, hand claps, and waving glow sticks. Please do not wave anything other than glow sticks.
• The concert will be very loud, please be careful for young children.
• Jumping, standing on your seat, and bringing in your own stool to stand on, are prohibited.
• The concert will be 1 Hour 20 Minutes long.

Exiting

• In order to perform disinfection after each show, photo opportunities have been cancelled.
• In order to avoid crowding during exiting, please follow staff instructions. Please refrain from speaking loudly or yelling as you wait at your seat.

Glow Sticks

• Use of special glow sticks (with a length of 25 cm or more, with excessive light emission, handmade/modified), flashlights, devices using batteries, light bulbs, light-emitting materials or LEDs, are restricted as they can cause inconvenience and injury to people around you and may interfere with the production and management of the live concert.

  *Please understand and cooperate in order to let all attendees enjoy the live concert comfortably.

  *In addition, please be careful not to swing your glow stick excessively as it may cause inconvenience to those around you.

Prohibited Glow Sticks

• 25 cm long or more, battery-powered or not
• Battery-powered glow sticks using other than button batteries. (Including those shorter than 25 cm)
• Glow-sticks with shapes and performances modified from the one on the market such as increased brightness, flashing, multiple glow stick combined, etc.
• Handmade devices

• Any other device judged inappropriate by staff.

  *Official merchandise glow sticks are adjusted in advance and are compliant to the above restrictions.

  *Official merchandise glow sticks from past Hatsune Miku concerts are also compliant to the above restrictions, and can be used.

• Taking pictures and recording video or audio in the concert hall are strictly forbidden.
• Although photo shooting for the exhibition is allowed in general, there may be sections where taking photos and recording is not allowed depending on the content. Please follow the indication as well as the staff's instructions.
• Bringing large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed. (except registered news media)
• Do not shoot videos while walking since it can cause accidents
• Live broadcasts/live streaming is prohibited. *Except for registered media
• When filming a person (including cosplayers) as well as posting or publishing photos and videos afterwards, please make sure the subject has consented to filming.
• Taking photos or videos of others without their consent is strongly prohibited.
• Please do not occupy a spot for a long period of time for shooting.
• Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.
• Please also check the Fan Guidelines.