important notices Hatsune Miku “Magical Mirai 2024”

Basic Items

• To avoid accidents and confusion, and to ensure smooth entrance for all people, please follow the instructions from staff. If you could not follow staff instructions or the rules, you may be refused entry to the venue or the event could be cancelled. The ticket is non-refundable in this case.
• Please note that we do not grant refunds for any personal reasons. We will refund in the case of cancellation, postponement, or change of the event content.
• Please do not run inside or outside of the venue. When you line up or enter/exit, please walk in order.
• Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
• Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
• If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
• Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
• Please handle your personal belongings and valuable items at your own responsibility.
• In the event that one of your belongings has been stolen or lost, or if you suffer an injury or are feeling sick, please inform the nearest staff member as soon as possible.
• If you find any lost items, please bring it to the Information Desk at the venue.
• Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.
• Do not bring large luggage that could inconvenience other people.
• Food/beverage consumption and smoking are allowed only in designated areas. Alcoholic beverages are not allowed in the venue. Please do not come to the venue after consuming alcohol. Consumption of beverages for hydration is allowed.
• Smoking is not allowed outside of the designated areas.
• For smoking areas, please check the official website of the venue.
• Please do not sit down on the floor of the venue.
• Do not hold or announce any individual events at the venue.
• Please also understand that we are requested by the venue to make sure that areas around the venue and the pathways towards stations are not blocked. We kindly ask for your cooperation.
• Please do not occupy spaces or spread belongings at the venue for extended periods of time.
• Please be cautious about the questionnaires and soliciting outside of the venue as those are unofficial.
• Please do not buy official/unofficial merchandise being sold outside of the venue unofficially.
• Do not take home exhibition and advertising materials.
• Please refrain from bringing raw leeks to the venue.
• Regardless of individuals/corporations, please refrain from bringing gifts for performers as they cannot be accepted.
• There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.
• We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
• We strictly prohibit the commercial resale of tickets at high prices, and the putitng up of tickets for sale at auctions.
• The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
• Please refrain from making inquiries to the event facility.
• The content of this "Important Notices" are the rules for this event. Regarding actions not mentioned, if the actions will cause trouble to other participants or if the event staff finds the actions inappropriate, you may be approached by staff. We ask for your cooperation.
• Please confirm the Hatsune Miku "Magical Mirai 2024" Official Website before arriving at the venue.

FUKUOKA

Please do not line up before 7AM of the event days.

TOKYO

Please do not line up before 6AM of the event days.

OSAKA

Please do not line up before 7AM of the event days.

About Exhibition Entrance Tickets

• An "Exhibition Entrance Ticket" is required for entry.
• The "Exhibition Entrance Ticket" can be used only for the one date printed on the ticket.
• The "Exhibition Entrance Ticket" is sold separately from the live concert ticket.
Ticket purchase requires a registry of personal information. If you purchase multiple
• tickets, please register the personal information of your companions as well. Thank you for your cooperation.

Day Ticket Sales

• The "Exhibition Entrance Ticket" will be sold on the event dates at the venue.
• The ticket will be valid for only the day that it was bought.

• Tickets will be sold from 2 PM each day at the "Day Ticket Booth"

  * Sales opening time of the booth is subject to change depending on the entrance capacity of the day.

  * Please do not line up at the Day Ticket Booth over 30 minutes before sales begin.

  * Availability of the Day Tickets will change depending on pre-sale tickets and entrance capacity of the day.

  * Ticket sales will be closed when tickets are sold out.

  * Please note that the ticket sales will be temporarily suspended or closed if the venue is too crowded.

  * Please understand that entry with the Day Ticket may be delayed if the venue reaches capacity.

  Please check the details at the ticket information page of each venue. Sales information will be announced as soon as the details are confirmed.

  FUKUOKA Exhibition Ticket Details

  TOKYO Exhibition Ticket Details

  OSAKA Exhibition Ticket Details

Entry / Reentry

• After ticket confirmation, attendees will receive an entrance wristband and a novelty gift, while supplies last.
• Entrance wristband is required for reentry. Please be careful not to lose it.
• For reentry, use the reentry entrance and show the staff your entry wristband.
• At any entrance point, entry may be limited depending on the crowd situation inside of the venue.

Exiting

• Please exit via the designated exitways or exits designated by staff.

About Sale Times

FUKUOKA

• August 17th(Sat.) 9:30 - 18:30(FINAL ENTRY 18:00)
• August 18th(Sun.) 9:00 - 18:00(FINAL ENTRY 17:30)

* Closing time may change depending on waiting line

TOKYO

• August 30th(Fri.) 9:30 - 18:30(FINAL ENTRY 18:00)
• August 31th(Sat.) 9:00 - 18:30(FINAL ENTRY 18:00)
• September 1st(Sun.) 9:00 - 18:00(FINAL ENTRY 17:30)

* Closing time may change depending on waiting line

OSAKA

• October 12th(Sat.) 9:30 - 18:30(FINAL ENTRY 18:00)
• October 13th(Sun.) 9:00 - 18:30(FINAL ENTRY 18:00)
• October 14th(Mon.) 9:00 - 18:00(FINAL ENTRY 17:30)

* Closing time may change depending on waiting line

Purchase Limits

Merchandise purchases are limited to 5 of each item per person per purchase.
The following items are exceptions:

* subject to change without prior notice.

Limit 10 per person per purchase:

• All random items

  * Excluding "MAGICAL MIRAI 2024 Button Badge (Random 11 types)" and "MAGICAL MIRAI 2024 Clear Sticker (Random 13 types)"

Limit of 20 per person per purchase

• MAGICAL MIRAI 2024 Button Badge (Random 11 types)
• MAGICAL MIRAI 2024 Clear Sticker (Random 13 types)

Limit of 3 per person per purchase

• MAGICAL MIRAI 2024 Muffler Towel logo ver.
• MAGICAL MIRAI 2024 Muffler Towel Hatsune Miku ver. / Kagamine Rin ver. / Kagamine Len ver. / Megurine Luka ver. / MEIKO ver. / KAITO ver.
• MAGICAL MIRAI 2024 Happi Jacket main visual ver.
• MAGICAL MIRAI 2024 Mini Flag
• MAGICAL MIRAI 2024 Cap
• MAGICAL MIRAI 2024 Tirolian

Limit of 2 per person per purchase

• MAGICAL MIRAI 2024 Glow stick
• MAGICAL MIRAI 2024 Desk mat main visual ver. / MAGICAL MIRAI 2024 Desk mat sub visual ver.
• MAGICAL MIRAI 2024 Shopping Bag

Official Merch Stands

• An "Exhibition Entrance Ticket" is required to access the merchandise stand located inside the venue.
• The "Exhibition Entrance Ticket" can be used only for the date printed on the ticket.
• The "Exhibition Entrance Ticket" is sold separately from the live concert ticket.
• Please be aware that even if you make a line at the official merchandise sales booth from early morning, purchase may not be completed by the opening time of the live show. Please note that some of the merchandise items will also be sold inside the live concert venue. The information about the items to be sold at the live venue will be released by the official X(@magicalmirai) on the day of the event.
• Products on sale will be in limited quantity. Please be aware that some products may become sold out.
• Please note that we will not accept returns, exchanges, or refunds of merchandise items unless there is a defect on the product.
• Please note that exchange or returns will not be accepted for damaged or stained packaging, product mounts, or wrapping.
• Please refrain from lining up and standing by the venue on the day or night before the event.

• We recommend you use credit cards (Master, VISA, JCB, UnionPay are available) or electronic payment (Transportation IC cards, iD, Rakuten Edy, nanaco, WAON, QUICPay, Paypay) at the official merch stands. You can also purchase with cash.

  * May not be available depending on the network connection.

  * Cannot be used in conjunction with cash payment.

  * IC cards cannot be charged at the venue.

• Please be sure to check the purchased products and accounting details at the cashier.
• We cannot put on hold, order, or ship out the merchandise.
• To relieve the congestion on the day, please do not trade merchandise between customers around the merch stands after purchasing.
• Random items are randomly selected by the sales staff, and the contents cannot be checked before purchase.
  We cannot guarantee that you will get every variation of a random item even if you buy a large quantity.
• Stocks are prepared for each day, but they are not held for each show.

• Please note that the items handled may vary depending on the venue.

  * Please check the available items at the merch booth at each venue.

Time / Location

FUKUOKA

"MAGICAL MIRAI" dedicated cloakroom at FUKUOKA CONVENTION CENTER 1F Entrance

• August 17th(Sat.) Reception time 9:30 - 18:30　Latest pick up time 20:30
• August 18th(Sun.) Reception time 9:00 - 18:00　Latest pick up time 19:30

* Limit of deposit slots: maximum of 200 units each day

TOKYO

"MAGICAL MIRAI" dedicated cloakroom at Makuhari Messe International Exhibition Hall 1,2

• August 30th(Fri.) Reception time: 9:30 - 18:30　Latest pick up time 20:30
• August 31st(Sat.) Reception time 9:00 - 18:30　Latest pick up time 20:00
• September 1st(Sun.) Reception time 9:00 - 18:00　Latest pick up time 19:30

* Limit of deposit slots: maximum of 750 units each day

OSAKA

"MAGICAL MIRAI" dedicated cloakroom at INTEX Osaka Hall 3

• October 12th(Sat.) Reception time 9:30 - 18:30　Latest pick up time 20:30
• October 13th(Sun.) Reception time 9:00 - 18:30　Latest pick up time 20:00
• October 14th(Mon.) Reception time 9:00 - 18:00　Latest pick up time 19:30

* Limit of deposit slots: maximum of 450 units each day

Fees

2000 JPY (including tax)

* Only cash accepted.

* The paid fee is only for the day (during reception hours).

* For usage on multiple days, the reception would be conducted on each of the days.

• A bag for the cloakroom will be provided (90ℓ / 90cm x 1m). We will only accept luggages that fit in the cloakroom bag, with the bag fully tied up.
• You may retrieve/deposit items at your convenience within the reception time.

Items we do not accept

• Valuable items including cash, tickets, identification documents with photos, smartphones.
• Fragile items (including breakables, gadgets, instruments etc.)
• Food and drinks
• Hazardous items
• Items of size that do not fit in the cloakroom bag (suitcases that fit in the bag are allowed)
• Items that may cause water leaks, such as wet umbrellas
• Items that may tear the bag (including long umbrellas that may cause the bag to tear)
• Other items which the staff deems as unfit for keeping in the cloakroom.

Regarding the retrieval of luggage/belongings

• Please make sure to retrieve your luggage/belongings by the "latest pick up time" of the day you have paid for.
• Luggage/belongings that are not retrieved by the "latest pick up time" of the day will be disposed of.
• When using the cloakroom on multiple days, please retrieve your luggage/belongings on each day.
• Bags other than the ones we provide for the cloakroom may not be used.
• Please make sure to not lose your "pick up ticket" which will be handed to you upon the depositing of your luggage/belongings

Caution

• Only attendants wearing the "wristband" received upon initial entry into the exhibition will be able to use the cloakroom.

• Retrieval/depositing of items may be conducted at your convenience within the reception times, but note that time may be taken for reception/retrievals during busy/congested times.

  Congestion is especially expected after the end of the night shows; please use the cloakroom with plenty of time to spare.

• While we will take great care of your luggage/belongings, please understand that we would not be able to take responsibility if your luggage/belongings are lost / broken / dirtied when using the cloakroom.

FUKUOKA

【Cosplay Dressing Room】

• Please do not come to the venue dressed up in your cosplay costume and cosplay wigs. If this rule isn't followed, you may not be allowed into the venue even with a ticket.
• Cosplay is only allowed in the exhibition venue. Please do not leave the exhibition venue with your cosplay costume and wig on.
• Please do not attend the live show with your cosplay costume and wig on.
• Please refrain from changing clothes in public restrooms or other public facilities.
• Please note that the cosplay dressing room provided at the venue has limited capacity. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any other will be charged to participants.
• There is no entrance only for cosplay dressing room users. Please line up in the general exhibition entrance line.
• Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort are prohibited.
• Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.
• Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
• It is prohibited to bring items which may hurt other people (such as long metallic items).
• Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
• Please refrain from extended photo sessions or other acts which may inconvenience those around you.
• Please be sure that photography is only done with consenting parties.
• There is a "Fan Fun Area" set in the venue. Feel free to use this area during crowded times.
• There will be times where the "Fan Fun Area" is unavailable for line arrangements and cleanup. Please understand.
• Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
• We ask for your understanding and cooperation that all customers must leave the exhibition site by closing time.

TOKYO

【Cosplay Dressing Room】

• Please do not come to the venue dressed up in your cosplay costume and cosplay wigs. If this rule isn't followed, you may not be allowed into the venue even with a ticket.
• Cosplay is only allowed in the exhibition venue. Please do not leave the exhibition venue with your cosplay costume and wig on.
• Please do not attend the live show with your cosplay costume and wig on.
• Please refrain from changing clothes in public restrooms or other public facilities.
• Please note that the cosplay dressing room provided at the venue has limited capacity. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any other will be charged to participants.
• There is no entrance only for cosplay dressing room users. Please line up in the general exhibition entrance line.
• Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort are prohibited.
• Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.
• Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
• It is prohibited to bring items which may hurt other people (such as long metallic items).
• Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
• Please refrain from extended photo sessions or other acts which may inconvenience those around you.
• Please be sure that photography is only done with consenting parties.
• There is a "Fan Fun Area" set in the venue. Feel free to use this area during crowded times.
• There will be times where the "Fan Fun Area" is unavailable for line arrangements and cleanup. Please understand.
• Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
• We ask for your understanding and cooperation that all customers must leave the exhibition site by closing time.

OSAKA

【Cosplay Dressing Room】

• Please do not come to the venue dressed up in your cosplay costume and cosplay wigs. If this rule isn't followed, you may not be allowed into the venue even with a ticket.
• Cosplay is only allowed in the exhibition venue set in INTEX OSAKA Hall 3. Please do not leave the exhibition venue in Hall 3 with your cosplay costume and wig on.
• Please do not attend the live show and exhibition set in INTEX OSAKA Hall 4 and 5 with your cosplay costume and wig on.
• Please refrain from changing clothes in public restrooms or other public facilities.
• Please note that the cosplay dressing room provided at the venue has limited capacity. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any other will be charged to participants.
• There is no entrance only for cosplay dressing room users. Please line up in the general exhibition entrance line.
• Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort are prohibited.
• Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.
• Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
• It is prohibited to bring items which may hurt other people (such as long metallic items).
• Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
• Please refrain from extended photo sessions or other acts which may inconvenience those around you.
• Please be sure that photography is only done with consenting parties.
• There is a "Fan Fun Area" set in the venue. Feel free to use this area during crowded times.
• There will be times where the "Fan Fun Area" is unavailable for line arrangements and cleanup. Please understand.
• Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
• We ask for your understanding and cooperation that all customers must leave the exhibition site by closing time.

• Flower stands for Hatsune Miku "Magical Mirai 2024" will only be accepted from the official vendor for the event, Start Flowers.

  * Start Flowers accepts inquiries only in Japanese.

  * Due to limited space, there will be a limit on the number of flower stands on a first come first serve basis.

  * For corporate entities, please send a separate inquiry.

Live Tickets

• A "Live Concert Ticket" is required for each show (all numbered seats). Please read notifications on the ticket very carefully and follow staff guidance at the venue.
• Admission of preschool children under 5 years old is free of charge (up to 1 child sitting on caretaker's lap). However, if you want to use a seat at the venue, you will need a ticket. Please be sure to bring a certificate such as an insurance card as we may ask to verify the age of the child.
• Please keep the ticket stub for at least one month after the event date.
• The Live Concert Ticket will not be sold at the venue on the event day.
• Ticket purchase requires a registry of personal information. If you purchase multiple tickets, please register the personal information of your companions as well. Thank you for your cooperation.

Entry / Reentry

• At all venues, we will conduct "identity verifications" at random upon entry to the concert.

  For more details

• Entry may happen in waves depending on seat numbers.
• In the case that there are delays in the show starting, venue announcements and staff guidance will be made. Regardless, please arrive at the live venue with time to spare.
• Reentry is not allowed. In the case of extreme circumstances, please consult with a staff member at the entrance.

Admission of U-18 seats (Day Show)

• If you have a U18 seat ticket, please be sure to bring an identification card (student card / insurance card / other certificate) that can confirm the age of the person under 18 years old. Without proper confirmation, admission may be refused.

Wheelchair Access

• Attendees in wheelchairs will be guided to wheelchair spaces. Anybody who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket please contact below at least one week before the show.

  • FUKUOKA

    FUKUOKA venue: LAND

    TEL 092-710-6167 (Business hours: Weekdays 12:00～15:00)

  • TOKYO

    TOKYO venue: SOGO TOKYO

    TEL 03-3405-9999 (Weekdays: 12:00-1PM/ 4PM-7PM, Weekends are not available)

  • OSAKA

    OSAKA venue: YUMEBANCHI OSAKA

    TEL 06-6341-3525 (Week Days: 12:00-5PM/ Weekends are not available)

    * There might be a possibility of closing the customer support earlier

Waiting/Viewing

• Please refrain from wearing hats, dressings, cheering goods, etc. which may block the view for other audience members.
• Do not wave cheering goods other than glow sticks. Ring lights within the regulations may be used.
• Excessive waving of glow sticks may cause trouble to other audience members. Be careful to not block the view of others around you when cheering.
• Please cheer within your designated seat space.
• The concert will be very loud; please be careful for young children.
• Jumping, standing on your seat, and bringing in your own stool to stand on are prohibited.
• The concert will be approximately 2 hours long.

Exiting

• In order to avoid crowding, exiting will be done in controlled waves. Please wait at your seat for staff guidance.

Glow Sticks

• Use of special glow sticks (with a length of 25 cm or more, with excessive light emission, handmade/modified), flashlights, devices using batteries, light bulbs, light-emitting materials or LEDs, are restricted as they can cause inconvenience and injury to people around you and may interfere with the production and management of the live concert.

  * Please understand and cooperate in order to let all attendees enjoy the live concert comfortably.

  * In addition, please be careful not to swing your glow stick excessively as it may cause inconvenience to those around you.

Prohibited Glow Sticks / Ring Lights

• 25 cm long or more, battery-powered or not
• Battery-powered glow sticks using any power source other than button batteries. (Including those shorter than 25 cm)
• Glow sticks with shape and performance modifications from market standards, such as increased brightness, flashing, multiple glow sticks combined, etc.
• Handmade devices.

• Any other device deemed inappropriate by staff.

  * Official merchandise glow sticks are adjusted in advance and are compliant to the above restrictions.

  * Official merchandise glow sticks from past Hatsune Miku concerts are also compliant to the above restrictions, and can be used.

• Taking pictures and recording video or audio in the concert hall are strictly forbidden.
• Filming, audio recording, and photography at Digital Stars @ MAGICAL MIRAI 2024 is not allowed. (This rule applies before and after the performance as well.)
• Although phototography inside the exhibition is allowed in general, there may be sections where taking photos and recording are not allowed depending on the content. Please follow the indications as well as the staff's instructions.
• Taking photos with scanners and related devices, including scanner apps, are prohibited.

• Bringing any type of selfie stick, gimbals, large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed.

  * Except for registered news media

• Do not shoot videos while walking since it may cause accidents
• Please do not insert selfie sticks, cameras, etc. into restricted areas (areas separated by partitions, etc.) as it is dangerous.

• Live broadcasts/live streaming is prohibited.

  * Except for registered media

• When filming a person as well as posting or publishing photos and videos afterwards, please make sure the subject has consented to being filmed.
• Taking photos or videos of others without their consent is strongly prohibited.
• Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.
• Please also check the Fan Guidelines.