important notices Hatsune Miku "Magical Mirai" 10th Anniversary

* Latest update: August 25th 2022

* Notices differ from OSAKA and TOKYO venues; please read the following carefully.

* Notices for Sapporo venue will be updated later.

Common Items

Basic Notices

  • In order to enhance safety at the Hatsune Miku "Magical Mirai" 10th Anniversary in TOKYO, we will be conducting a baggage check prior to entry in accordance with police instructions. We apologize for any inconvenience this may cause, but we ask for your cooperation in following the instructions of our staff.

    *Prohibited Items: knives, firearms, lighters, matches, bottles, cans, and other hazardous materials

  • To avoid accidents, confusion, and disease transmission, and to ensure smooth entrance for all people, please follow the instructions from staff. If you could not follow staff instructions or the rules, you might be refused to enter the venue or the event could be cancelled.
  • Please do not run inside or outside the venue. When you line up or enter/exit, please walk in order.
  • Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.
  • Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
  • If you are feeling sick (have symptoms of a possible infectious disease), please consult with a medical institution before visiting the venue.
  • Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
  • Please handle your personal belongings and valuable items at your own responsibility.

    * Please understand that the number of coin-operated lockers inside and outside the venue is limited.

  • In the event that one of your belongings has been stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.
  • Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.
  • Do not bring large luggage that could inconvenience other people.
  • Eating, drinking, and smoking are only available in specific areas. Drinking alcoholic beverages is prohibited inside the venue.
  • Do not sit in the venue, open your luggage, or otherwise monopolize the public spaces.
  • Do not take home exhibition and advertising materials.
  • Please refrain from bringing raw leeks to the venue.
  • There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.
  • We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.
  • The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.

OSAKA

  • Please do not stand in line before 7 am on the day of the event.

TOKYO

  • Please do not stand in line before 6 am on the day of the event.
  • Please check the Hatsune Miku "Magical Mirai 10th" Official Website before arriving at the venue.
  • This concert is produced in compliance with the “COVID-19 Infection Prevention Guidelines for Music Concerts” and the guidelines of each venue.

Novel Coronavirus (COVID-19)  Transmission Prevention Guidelines

<Before the Event>

Installation of the COVID-19 Contact App (COCOA)

Physical Condition before Arriving

  • Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.
  • If you have a preexisting condition or are pregnant, please consult with a physician before coming to the venue.

About Tickets

  • Tickets cannot be reissued for any reasons, including being lost or destroyed. Please be sure to handle your ticket with care.
  • Please be sure to reserve your ticket stub (which has entry date and seat numbers) for at least one month after the event date.
  • In general, tickets purchased will not be refundable. If you are at high risk of serious illness (e.g., have an underlying medical condition) or are pregnant, please consult with your medical institution.

<On the Day of Event>

Entry Limitations

  • If any of the following apply to you, you will be refused entry:

    • Fever higher than 37.5 degrees Celcius.
    • Anybody who has tested positive for COVID-19 or who is in the medical treatment period specified by the health center or other institution.
    • Anybody who has been in contact with somebody who has tested positive for COVID-19 within 3 days prior to the event.
    • Anybody who has traveled to countries / regions that require entry restrictions and observation periods after entry within 7 days before the event. Also, those who have close contact with residents of the country / region.
    • Anybody who is intoxicated, or shows symptoms such as coughing, difficulty of breathing, lethargy, headache, diarrhea, running nose, loss of smell or taste.
    • Anybody who resides with someone who are showing symptoms or are suspected of being infected.
    • Anybody who cannot provide personal information.

About Masks

  • You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
  • Please wear a mask not just at the venue, but on the way to the venue and on the way home as well.
  • Please be sure to have a spare mask ready in case you lose or cannot use your current mask
  • In case you need to take your mask off for preventing heat stroke, please keep 2m distance (at least 1m) from others and please do not speak while not wearing a mask.

Registering for COVID-19 Contact Tracing Systems

OSAKA

  • Please register to any COVID-19 tracing systems deployed by the event region's local governments.
  • Please register upon first entering the live concert venue and the exhibition hall. You will need to register per day of attendance.
  • QR codes for registration will be distributed at your seats for the live show and at the entrance of the exhibition hall.

    《Registration System》

    • OSAKA venue: INTEX Osaka “Osaka COVID-19 Tracing System”

      Hatsune Miku “Magical Mirai” 10th Anniversary in OSAKA Live venue / Exhibition hall

      * QR code for this event only. Please note it is different from the venue’s standard QR code.

Temperature Readings At Venue Entrance

  • Please comply with body temperature checks at the live venue and exhibition hall entrances.
  • Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.

Disinfection

  • Please use the disinfectant provided at the live venue and exhibition hall entrances, as well as after using the bathrooms of either venue.
  • Disinfectant will be provided at various locations within the venues. Please cooperate and clean your hands.
  • High-traffic areas with hand contact will be routinely cleaned and disinfected.

Waiting Line / Inside the Venue

  • Please hold distance between each other while in line.
  • Please socially distance even when in line as a party (except for parents with children).
  • Please refrain from speaking loudly or shouting while inside or outside of the venue. Please limit cheering of the live show and exhibition stages to applause, hand claps, and waving glow sticks.
  • Staff may intervene in situations where social distance is not being maintained or there are otherwise high risks of transmission.
  • Please refrain from distributing/trading of goods at the venue.
  • Photographs or video footage of any waiting lines and inside of the venue may be filmed and publicized.
  • If you refuse to comply with staff guidance, you may be asked to leave the venue or refused entry. You will not be refunded for any tickets in this case.

Smoking

  • Smoking is restricted to designated smoking areas.
  • For details on the status of smoking areas, please see the venues' official websites.

Alcohol Consumption

  • Alcohol consumption is prohibited both inside of the live venue and the exhibition hall.

Cosplay

    OSAKA

    Arriving in cosplay costume is prohibited due to the conditions of the venue and the judgment of the organizer.

    TOKYO

    【Cosplay Dressing Room】

    September 2nd (Fri.) : 10:00 - 18:00

    September 3rd (Sat.) : 9:00 - 18:00

    September 4th (Sun.) : 9:00 - 17:30

    • Please do not change in public facilities or in the toilets at the venue.
    • There will be a dressing room for cosplaying at the venue. Please note that the available space is limited.

      No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any other will be charged to participants.

    • There is no exclusive entrance for the dressing room users. Please line up at the entrance of the exhibition with other participants.
    • Behavior that may inconvenience other participants as well as wearing costumes that may cause discomfort are prohibited.
    • Please perform cosplay on your own responsibility. Neither the organizer nor the venue are responsible for any accidents or trouble caused by the content of cosplay.
    • Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
    • It is prohibited to bring items which may hurt other people (such as long metallic items).
    • Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
    • Please refrain from shooting images for a long time or from disturbing others while shooting.
    • Please be sure to get permission before taking pictures or video of others.
    • Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
    • We ask for your understanding and cooperation that all customers must leave the exhibition site by closing time.

    Regarding Gift Bouquets and Presents

    • Regardless of individuals or corporations, we cannot accept gift bouquets for this event.
    • Regardless of individuals or corporations, we cannot accept gifts for performers, exhibitors, related parties (including creators). Please refrain from bringing them.

    <Event Operation>

    Ventilation

    • The venue will be constantly ventilated by its air conditioning system.
    • The venue doors will occasionally be opened to allow for air circulation. Please be sure you are wearing clothes that can handle temperature differences.

    Emergency Medical Services

    • The venue will have a medical service area with staff on hand.
    • On the day of the event, if you are injured or feel ill, please inform the nearest staff member.
    • If any irregularities occur, they will be dealt with in cooperation with nearby medical institutions.

    Event Staff

    • Event staff will always wear a mask, and depending on their position may wear face shields and gloves as well.
    • All staff and performers will maintain their health and comply with body temperature checks upon entry. Any staff members with a fever or any other symptoms will not take their stations.

    Personal Information

    • Attendees' personal information may be shared with government institutions. Gathered information will be held for about a month after the event, and then discarded.
    • If you have attended the event and contracted COVID-19, please contact your nearest medical facility and call the number below:

      • OSAKA

        OSAKA venue: Yumebanchi Osaka

        TEL 06-6341-3525(Weekday 12:00~17:00・Not available on weekends/holidays)

        * Business hours may be reduced.

        * Please do not inquire about the content of the performance.

      • TOKYO

        TOKYO venue: SOGO Tokyo

        TEL 03-3405-9999(Available Monday through Friday 12:00-13:00 / 16:00-19:00 * except for holidays)

        * Please do not inquire about the content of the performance.

    Changes, Cancellations/Postponements

    • If there are any mandates by local or federal governments to refrain from holding the event, the event may be postponed or canceled. Regardless of government mandates, depending on the spread of the disease the event may be postponed, canceled, or have its contents changed.
    • Please note that no refunds will be made due to personal circumstances. In the event of cancellation, postponement, or change in the content of the event, we will notify you of the refund.

    We have established various regulations and requests. We will work diligently to prevent the spread of infection. We ask for each and every attendees' cooperation and understanding.

    The content of this page may be updated without notice. Please check the Hatsune Miku "Magical Mirai 10th" Official Website before arriving at the venue.

Exhibition

Exhibition Entrance Tickets

  • An "Exhibition Entrance Ticket" is required for entry.
  • "Exhibition Entrance Ticket" can be used only for the one date printed on the ticket.
  • The "Exhibition Entrance Ticket" is sold separately from the live concert ticket.
  • Ticket purchase requires a registry of personal information. If you purchased multiple tickets, please register the personal information of your companions as well. Thank you for your cooperation.

Door Tickets

  • "Exhibition Entrance Ticket" will be sold on the event dates at the venue.
  • The ticket will be valid for only the day that it was bought.
  • Door tickets will be sold at the “Day Ticket Booth” from 14:00 PM.

    * Due to the attendance numbers, the time of the ticket sales may change.

    * Please note that you are not allowed to stand in line until 30 minutes before the sales begin.

  • Ticket sales are subject to change depending on pre-sales and attendance numbers.

    * In the event that the attendance capacity is met, ticket sales will end.

    * In the event that the venue is overcrowded, ticket sales may be paused or ended.

    * Please note that the time to enter the exhibition venue may be delayed depending on the ticket sales time and the attendance numbers on the day.

  • Please see the ticket information page at each venue. It will be announced as soon as it’s confirmed.

    OSAKA Exhibition Ticket details

    TOKYO Exhibition Ticket details

Entry/Reentry

  • You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
  • After ticket confirmation, attendees will receive an entrance wristband and a novelty gift, while supplies last.
  • Entrance wristband is required for reentry. Please be careful not to lose it.
  • For reentry, use the reentry entrance and show the staff your entry wristband.
  • At any entrance point, entry may be limited depending on the crowd situtation inside of the venue.

Exiting

  • Please exit via the designated exitways or exits designated by staff.

Official Merchandise Sales (Exhibition Hall)

Sale Hours

OSAKA

August 12th (Fri.) 10:00 - 18:30 (Last entry at 18:00)

August 13th (Sat.) 9:00 - 18:30 (Last entry at 18:00)

August 14th (Sun.) 9:00 - 18:00 (Last entry at 17:30)

* Sales hours may change depending on the waiting line.

TOKYO

September 2nd (Fri.) 10:00 – 18:30 (Last entry at 18:00)

September 3rd (Sat.) 9:00 – 18:30 (Last entry at 18:00)

September 4th (Sun.) 9:00 - 18:00 (Last entry at 17:30)

* Sale hours may change depending on the waiting line.

Purchase Limits

Merchandise purchases are limited to 5 of each item per person per purchase.

The following items are exceptions:

* Limits are subject to change without prior notice.

Limit 20 per person per purchase:

  • All random items

Limit 2 per person per purchase:

  • Magical Mirai 10th Glass Jewelry (drop)
  • Magical Mirai 10th Glass Jewelry (square)

Limit 1 per person per purchase:

  • Magical Mirai 10th Desk Mat A/B

Official Merch Stands

  • An "Exhibition Entrance Ticket" is required to access the merchandise stand located inside of the Exhibition Hall.
  • "Exhibition Entrance Ticket" can be used only for the one date printed on the ticket.
  • The "Exhibition Entrance Ticket" is sold separately from the live concert ticket.
  • Please be aware that even if you make a line at the official merchandise sales booth from early morning, purchase may not be completed by the opening time of the show. Please note that some of the merchandise items will also be sold inside the live concert venue. The information about the items to be sold at the live venue will be released by the official Twitter (@magicalmirai) on the day of the event.
  • Products on sale will be in limited quantity. Please be aware that some products may be sold out.
  • Please note that we will not accept returns, exchanges or refunds of merchandise items unless there is a defect on the product.
  • Please note that exchange or returns will not be accepted for damaged or stained packages, product mounts or wrappings.
  • Please refrain from lining up and standing by the venue on the day or night before the event.
  • We recommend you use credit cards (Master, VISA, JCB, UnionPay are available) or electronic payment (Transportation IC cards, iD, Rakuten Edy, nanaco, WAON, QUICPay, Paypay) at the official merch stands. You can also purchase with cash.

    * It may not be available due to the network connection.

    * Cannot be used with cash payment.

    * IC cards cannot be charged at the venue.

  • Please be sure to check the purchased products and accounting details at the cashier.
  • We cannot put on hold, order, or send out the merchandise.
  • To relieve the congestion on the day, please do not trade merchandise between customers around the merch stands after purchasing.
  • Random items are randomly selected by the sales staff, and the contents cannot be checked before purchase.

    We cannot guarantee that you will get every character even if you buy a large quantity.

  • Stock is prepared separately for each day, but there is no reserve for each concert.
  • Please note that the items handled may vary depending on the venue.

    * Please check the range of the items at the merch booth at each venue.

Live Concert

Live Tickets

  • A "Live Concert Ticket" is required for each show (all numbered seats). Please read notifications on the ticket very carefully and follow staff guidance at the venue.
  • Admission of preschool children under 5 years old is free of charge (up to 1 child sitting on caretaker's lap). However, if you want to use a seat at the venue, you will need a ticket. Please be sure to bring a certificate such as an insurance card as we may ask to verify the age of the child.
  • Please keep the ticket stub for at least one month after the event date.
  • Live Concert Ticket will not be sold at the venue on the event day.
  • Ticket purchase requires a registry of personal information. If you purchase multiple tickets, please register the personal information of your companions as well. Thank you for your cooperation.

Entry/Reentry

  • Please bring personal identification as you may be asked to verify your identity.
  • Entry may happen in waves depending on seat numbers.
  • In the case that there are delays in the show starting, venue announcements and staff guidance will be made. Regardless, please arrive at the live venue with time to spare.
  • Reentry is not allowed. In the case of extreme circumstances, please consult with a staff member at the entrance.

Admission of U-18 seats (Daytime performance)

  • If you have a U18 seat ticket, please be sure to bring an identification card (student card / insurance card / other certificate) that can confirm the age of the person under 18 years old. Without proper confirmation, admission may be refused.

Seats

  • Attendees in wheelchairs will be guided to wheelchair spaces. Anybody who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket please contact below at least one week before the show.

    • OSAKA

      OSAKA venue: Yumebanchi Osaka

      TEL 06-6341-3525 (Weekday 12:00~17:00・Not available on weekends/holidays)

      * Business hours may be reduced.

    • TOKYO

      TOKYO venue: SOGO Tokyo

      TEL 03-3405-9999 (Available Monday through Friday 12:00-13:00 / 16:00-19:00 * except for holidays)

Waiting/Viewing

  • You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
  • Please refrain from speaking loudly or shouting while inside or outside of the venue. Please limit cheering of the live show to applause, hand claps, and waving glow sticks. Please do not wave anything other than glow sticks.
  • Please do not wear hats and accessories or use cheering accessories that obstruct the view of surrounding customers.
  • The concert will be very loud, please be careful for young children.
  • Jumping, standing on your seat, and bringing in your own stool to stand on, are prohibited.
  • The concert will be about 2 hours long.

Exiting

  • In order to perform disinfection after each show, photo opportunities have been cancelled.
  • In order to avoid crowding during exiting, please follow staff instructions. Please refrain from speaking loudly or yelling as you wait at your seat.

Glow Sticks

  • Use of special glow sticks (with a length of 25 cm or more, with excessive light emission, handmade/modified), flashlights, devices using batteries, light bulbs, light-emitting materials or LEDs, are restricted as they can cause inconvenience and injury to people around you and may interfere with the production and management of the live concert.

    * Please understand and cooperate in order to let all attendees enjoy the live concert comfortably.

    * In addition, please be careful not to swing your glow stick excessively as it may cause inconvenience to those around you.

Prohibited Glow Sticks

  • 25 cm long or more, battery-powered or not
  • Battery-powered glow sticks using other than button batteries. (Including those shorter than 25 cm)
  • Glow-sticks with shapes and performances modified from the one on the market such as increased brightness, flashing, multiple glow stick combined, etc.
  • Handmade devices
  • Any other device judged inappropriate by staff.

    * Official merchandise glow sticks are adjusted in advance and are compliant to the above restrictions.

    * Official merchandise glow sticks from past Hatsune Miku concerts are also compliant to the above restrictions, and can be used.

Filming / Photography

  • Filming and recording in the live venue is strictly prohibited, including before and after the performance.
  • Although photo shooting for the exhibition is allowed in general, there may be sections where taking photos and recording is not allowed depending on the content. Please follow the indication as well as the staff's instructions.
  • Bringing large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed. (except registered news media)
  • Do not shoot videos while walking since it can cause accidents
  • Please do not insert selfie sticks, cameras, etc. into restricted areas (areas separated by partitions, etc.) as it is dangerous.
  • Live broadcasts/live streaming is prohibited. *Except for registered media
  • When filming a person as well as posting or publishing photos and videos afterwards, please make sure the subject has consented to filming.
  • Taking photos or videos of others without their consent is strongly prohibited.
  • Please do not occupy a spot for a long period of time for shooting.
  • Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.
  • Please also check the Fan Guidelines.